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COVID-19 Latest Update & policies

Bella Casa Noosa is open for business as usual.. we are staying abreast of COVID-19 and here is our latest update:

On 11 March 2020, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. We are closely monitoring the Australian Government Health Advisory and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the applicable guidelines.

The wellbeing of our guests, staff and associates is of the highest priority.

Cancellations/Changes

In response to changing conditions we are committed to ensuring our customers experience flexibility during these challenging times.

For reservations made on or before 15 March 2020

For existing reservations please contact our reservations department directly at [email protected] or via phone on 07 5473 5644 to understand your options for cancellation or amendment of your booking.

For bookings made via online travel sites ie Booking.com or Expedia please contact them directly.

Reservations made after 15 March 2020

For all reservations made after 15 March 2020 our standard cancellation policy will apply.  Please remember to carefully review our cancellation policy at the time of booking. Outside of this policy, in the event you are unable to travel into QLD and to Noosa due to a COVID related border closure, any monies paid towards your reservation will be held in credit for a maximum of 12 months from your original travel date. If you are unable to travel please advise staff via email [email protected]

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff. On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resorts’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. To assist us we request the following:

  • Only one family member during the checkin process.
  • Guests are to follow directional signage around the property and adhere to number capacities in common areas.

 

Staff Health, Safety and Knowledge:

Our staffs knowledge of their own health and safety is essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses.  We have hand sanitiser available at reception as well as other areas in our workplace.
  • Ongoing Training: We have updated our room and public area cleaning and hygiene protocols around COVID-19 and provided these to all staff. All staff have completed the Australian Government Department of Health Infection Control Training- COVID 19.
  • Ongoing Updates: Our management team are staying abreast of all available alerts and information related to COVID-19 and providing regular updates to our staff and implementing any relevant changes as required.

 

Cleaning Products and Protocols:

Our resort uses cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: We have implemented cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. All rooms are cleaned, inspected and sealed for your protection.
  • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, stair railings, door handles, public bathrooms and even room keys.
  • Back of House: In the spaces where our staff work we have increased the frequency of cleaning and focusing on high-touch areas like entrances, storage rooms and offices.

 

Contactless checkin options:

We are delighted to offer contactless checkin and checkout. Please contact us directly to organise.

For the most updated information, please refer to the Australian Government Health advisory website or your local health authority.

 

 

 


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